I can’t sign in to my account

Your Money Matters account is accessed from the member dashboard on the website. If you can’t get in, these are the things worth checking first.

Where to sign in

Sign in from the account dashboard on themoney-matters.com using the email address and password you registered with.

Common reasons sign-in fails

• The account was registered with a different email address — check any other addresses you use
• The password was typed with autocorrect, extra spaces, or the wrong capitalisation
• A saved password in your browser is out of date
• Someone else in your household created the account, so it is under their details rather than yours

Trying a different browser, or a private/incognito window, rules out a saved-session problem.

Ask us to help with your account

If you still can’t get in, submit an Account or Login Help request and tell us:

• The email address you believe the account uses
• What happens when you try to sign in, including any message shown on screen
• The device and browser you are using

We reply by email, so use an address you can access. Never include your password in the request.