Something isn’t working

If a page on the Money Matters website or your account dashboard isn’t loading or behaving as expected, these checks resolve most problems — and if they don’t, we want the details.

Quick checks

• Reload the page, then try again a few minutes later
• Clear your browser cache, or open the site in a private/incognito window
• Try a different browser or device
• Disable ad blockers or browser extensions that can block page scripts
• Confirm your internet connection is stable

You can reach the site directly at themoney-matters.com. If the problem only happens after signing in, see Account or Login Help.

Report the problem

Submit a Technical Issue request and include:

• The page or action where the problem happens
• What you expected, and what happened instead
• Any error message shown on screen, copied exactly
• Your device, operating system, and browser
• The date and time you last saw the problem

The more precisely you can describe the steps, the faster our support team can reproduce and resolve it. We reply by email.